FAQs & Troubleshooting
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187 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I install the Lower Tray Unit? (LT-4000 or LT-7000)
- 3The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5What kind of memory can I use?
- 6What kind of envelopes should I avoid?
- 7Printer pages are curled and the output tray does not hold as many pages as it should.
- 8The machine does not print anything.
- 9Can I print from DOS applications?
- 10When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12The paper is skewed when it's printed.
- 13JAM DUPLEX
- 14When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 15I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 16What kind of paper can I use?
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18How do I install additional memory? (DIMM)
- 19My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 20The printed letters are slanted, positioned incorrectly.
- 21White lines appears down the page.
- 22I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24How to identify your Operating System (OS).
- 25Can I print from or scan to Android™ Smartphone?
- 26Change the printer driver settings (Windows/macOS)
- 27How to setup the Printer RAMDISK.
- 28How do I monitor the status of the printer?
- 29The printer paper jams or paper is output at the rear of the printer.
- 30JAM REAR (at paper exit)
- 31The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 32JAM INSIDE (inside the printer)
- 33Printouts have a curl or wave.
- 34Printouts have wrinkles or creases.
- 35When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 36White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38What driver package format is supported by my Linux distribution?
- 39Cannot print after a Windows 10 update (June 2020)
- 40I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43The printer status is Offline or Paused.
- 44The printer prints Black Spots. What should I do?
- 45The printer does not print on envelopes correctly.
- 46How do I install the Optional Network Board?(Nc-4100h)
- 47How do I install the Lower Mailbox Unit? (MX-4100)
- 48LOAD LETTER is displayed on the printer LCD. What does it mean?
- 49Printer does not recognize the HDD/Compact Flash.
- 50What is the protocol specification of the NC-4100h Type 2 print server?