FAQs & Troubleshooting
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177 Results
- 1How do I install the Lower Tray Unit? (LT-4000 or LT-7000)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4Printouts have a curl or wave.
- 5How do I install the Duplex Unit? (DX-4000 or DX-7000)
- 6How do I install additional memory? (DIMM)
- 7The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 11Printouts have wrinkles or creases.
- 12How to identify your Operating System (OS).
- 13Change the printer driver settings (Windows/macOS)
- 14JAM REAR (at paper exit)
- 15How do I install the CompactFlash Card?
- 16Printer does not recognize the HDD/Compact Flash.
- 17Can I print from or scan to Android™ Smartphone?
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19The printer status is Offline or Paused.
- 20How do I monitor the status of the printer?
- 21I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 22What is the BRAdmin Professional software used for?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24What driver package format is supported by my Linux distribution?
- 25Functions supported in the Windows 7 built-in drivers
- 26JAM DUPLEX
- 27The machine does not print anything.
- 28What is a "Generic PCL Driver"?
- 29What kind of paper can I use?
- 30The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 31Can I print from DOS applications?
- 32What can happen if the wrong paper is used in your machine.
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 37Windows 7 Support Information
- 38The paper is skewed when it's printed.
- 39What kind of paper should I avoid?
- 40What kind of envelopes should I avoid?
- 41JAM MAILBOX (inside the Mailbox unit)
- 42When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 43The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 44JAM INSIDE (inside the printer)
- 45What kind of memory can I use?
- 46What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48Output sheets are completely black.
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50The downloaded driver's name is different from my machine's name. (Linux)