FAQs & Troubleshooting
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189 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2JAM TRAY 1
- 3REPLACE TONER
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 6JAM DUPLEX
- 7The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 8JAM INSIDE
- 9REPLACE DRUM
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11JAM REAR
- 12MEMORY FULL
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14What is Brother iPrint&Scan?
- 15How to identify your Operating System (OS).
- 16Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 17Print on labels and envelopes from the manual feed slot.
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20The printer status is Offline or Paused.
- 21What is Toner Continue Mode?
- 22I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 23DRUM ERROR
- 24FUSER ERROR
- 25PRINT OVERRUN
- 26What is the recommended paper?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30TONER LOW
- 31Curl or wavy
- 32SERVICE CALL
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35Delete print jobs from the print queue.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38Can I print from or scan to Android™ Smartphone?
- 39DUPLEX DISABLED
- 40NO TONER
- 41Curled
- 42The printer prints unexpectedly or it prints garbage data.
- 43What can happen if the wrong paper is used in your machine.
- 44My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 45Turn the Toner Save Mode on or off.
- 46Page skewed
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48Print a web page from iPrint&Scan when using an Android™ mobile device.
- 49Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 50Change the printer driver settings (Windows/macOS)