FAQs & Troubleshooting
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143 Results
- 1REPLACE DRUM
- 2JAM TRAY 1
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4REPLACE TONER
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6The printer status is Offline or Paused.
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 9Envelope creases
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11How to identify your Operating System (OS).
- 12The printer prints unexpectedly or it prints garbage data.
- 13JAM INSIDE
- 14Turn the Toner Save Mode on or off.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Delete print jobs from the print queue.
- 17Clear paper jams.
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 19Poor fixing
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21"Offline" appears on the Status Monitor.
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 25How do I cancel print jobs using the printer control panel?
- 26What is the printable area per page?
- 27What is the difference between the toner cartridge and the drum unit?
- 28Print command (cupswrapper) (Linux)
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30I cannot print from my computer via USB.
- 31Change the printer driver settings (Windows/macOS)
- 32NO PAPER T1
- 33FRONT COVER OPEN or FUSER COVER OPEN
- 34Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 35SIZE ERROR DX
- 36DRUM ERROR
- 37MEMORY FULL
- 38JAM REAR
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49Uninstall the drivers. (Mac OS X 10.5)
- 50What do the LED indications mean?
