FAQs & Troubleshooting
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136 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3Printouts have wrinkles or creases.
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I use non-Brother or third party supplies with the Brother machine?
- 6Check the firmware version.
- 7Print command (LPR) (Linux)
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9How to identify your Operating System (OS).
- 10I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 11Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 12Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 13Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 14The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 15What can happen if the wrong paper is used in your machine.
- 16Delete print jobs from the print queue.
- 17Can I use AirPrint with my Brother machine?
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 19Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 20What is the recommended paper?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22What driver package format is supported by my Linux distribution?
- 23The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 24I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 25I am using Windows. When I print a document, the printed page is blank. What should I do?
- 26"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 27The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 28Replace the drum unit.
- 29Pre-Required Procedures (Linux)
- 30I cannot print from my computer via USB.
- 31How can I clean the corona wire of the drum unit?
- 32I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 38The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 39Printouts have a curl or wave.
- 40I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 41Windows 7 Support Information
- 42Reprint the last print job. (For Windows users only)
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44Paper size settings are unavailable when I print from OpenOffice (Linux)
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47After I update my Macintosh, I cannot print via USB. Printer shows "Offline".
- 48Uninstall the drivers. (Mac OS X 10.5)
- 49White Spots on black text and graphics at 75 mm (2.95 in.) intervals and Black Spots at 75 mm (2.95 in.) intervals.
- 50What do the LED indications mean?