FAQs & Troubleshooting
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137 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The paper is skewed when it's printed.
- 3Printouts have wrinkles or creases.
- 4Printouts have a curl or wave.
- 5What is the recommended paper?
- 6The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 8What are the expected yields of the consumables?
- 9Can I use AirPrint with my Brother machine?
- 10The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 11Replace the toner cartridge
- 12Delete print jobs from the print queue.
- 13How to identify your Operating System (OS).
- 14Change the printer driver settings (Windows/macOS)
- 15The printer prints unexpectedly or it prints garbage.
- 16I recently installed the bundled or a new toner cartridge and I don't think I got the full yield from the toner.
- 17Create or view a XML Paper Specification document
- 18Where do I find the complete User's Guide?
- 19What is the difference between the toner cartridge and the drum unit?
- 20I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 21Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 22The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 23How can I change the printer settings?
- 24Replace the drum unit.
- 25What can happen if the wrong paper is used in your machine.
- 26What is the printable area per page?
- 27How can I activate/deactivate the Toner Save Mode?
- 28I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 29How do I cancel print jobs using the printer control panel?
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33The printer status is Offline or Paused.
- 34I am using Windows. When I print a document, the printed page is blank. What should I do?
- 35"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 36The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 37Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 38Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 39What kind of paper can I use?
- 40I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 41Reprint the last print job. (For Windows users only)
- 42Drum Life End Soon
- 43What do the LED indications mean?
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45What driver package format is supported by my Linux distribution?
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47Print command (cupswrapper) (Linux)
- 48"Offline" appears on the Status Monitor.
- 49I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 50How do I install the printer driver in Windows using a USB interface cable and the CD-ROM?