FAQs & Troubleshooting
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137 Results
- 1What is the recommended paper?
- 2How to identify your Operating System (OS).
- 3The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 4The printer status is Offline or Paused.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6The paper is skewed when it's printed.
- 7"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 8Printouts have wrinkles or creases.
- 9What can happen if the wrong paper is used in your machine.
- 10Replace the toner cartridge
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 12Delete print jobs from the print queue.
- 13What is the difference between the toner cartridge and the drum unit?
- 14The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 15The printer prints unexpectedly or it prints garbage.
- 16Printouts have a curl or wave.
- 17What is the printable area per page?
- 18How can I activate/deactivate the Toner Save Mode?
- 19What driver package format is supported by my Linux distribution?
- 20I am using Windows. When I print a document, the printed page is blank. What should I do?
- 21The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 22Replace the drum unit.
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24Change the printer driver settings (Windows/macOS)
- 25Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 26Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 27What kind of paper can I use?
- 28What do the LED indications mean?
- 29Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 30I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 31The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 32Create or view a XML Paper Specification document
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34Uninstall the drivers. (Mac OS X 10.5)
- 35Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37Can I use AirPrint with my Brother machine?
- 38The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 39How can I clean the corona wire of the drum unit?
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41What are the expected yields of the consumables?
- 42Vertical black lines appear on the printout or printed pages have toner stains down the page.
- 43I recently installed the bundled or a new toner cartridge and I don't think I got the full yield from the toner.
- 44Drum Life End Soon
- 45How can I clean the inside of the printer?
- 46How do I cancel print jobs using the printer control panel?
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?