FAQs & Troubleshooting
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195 Results
- 1Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 2REPLACE DRUM
- 3The printer status is Offline or Paused.
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5JAM REAR
- 6NO TONER
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9CARTRIDGE ERROR
- 10PRINT OVERRUN
- 11MEMORY FULL
- 12REPLACE TONER
- 13Envelope creases
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 16JAM TRAY 1
- 17How to identify your Operating System (OS).
- 18Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 19What is Toner Continue Mode?
- 20NO PAPER T1
- 21FRONT COVER OPEN or FUSER COVER OPEN
- 22SIZE ERROR DX
- 23SERVICE CALL
- 24Print on labels and envelopes from the manual feed slot.
- 25Faint
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27"Offline" appears on the Status Monitor.
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31Can I print from or scan to Android™ Smartphone?
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33TONER ENDED
- 34MANUAL FEED
- 35TONER LOW
- 36Curled
- 37Wrinkles or creases
- 38Can I print from DOS applications? What printer driver emulation can be used?
- 39What is the recommended paper?
- 40Turn the Toner Save Mode on or off.
- 41When printing with monochrome laser printer, the print position shifts. (Linux)
- 42Clean the paper pick-up roller.
- 43What driver package format is supported by my Linux distribution?
- 44I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 45The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 46Check the firmware version.
- 47Protect your Brother machine against unauthorised access over the network
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Can I use AirPrint with my Brother machine?
