FAQs & Troubleshooting
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194 Results
- 1Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 2JAM REAR
- 3REPLACE DRUM
- 4What is Brother iPrint&Scan?
- 5Can I print from or scan to Android™ Smartphone?
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7REPLACE TONER
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 10What kind of paper can I use?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12DRUM ERROR
- 13Delete print jobs from the print queue.
- 14Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 15TONER ENDED
- 16The printer prints unexpectedly or it prints garbage data.
- 17NO PAPER T1
- 18FRONT COVER OPEN or FUSER COVER OPEN
- 19SIZE ERROR DX
- 20What is the recommended paper?
- 21Print on labels and envelopes from the manual feed slot.
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 25Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 26How to identify your Operating System (OS).
- 27Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 28SERVICE CALL
- 29The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 30Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 31What is Toner Continue Mode?
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33MANUAL FEED
- 34MEMORY FULL
- 35JAM INSIDE
- 36What is the printable area per page?
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 39"Offline" appears on the Status Monitor.
- 40The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 41I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 42Curled
- 43DRUM END SOON
- 44Curl or wavy
- 45I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47The printer status is Offline or Paused.
- 48What driver package format is supported by my Linux distribution?
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
