FAQs & Troubleshooting
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194 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 3REPLACE TONER
- 4The printer status is Offline or Paused.
- 5REPLACE DRUM
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Can I print from or scan to Android™ Smartphone?
- 8JAM INSIDE
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10What is Brother iPrint&Scan?
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 13NO PAPER T1
- 14The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 16Delete print jobs from the print queue.
- 17Turn the Toner Save Mode on or off.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19JAM REAR
- 20Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24JAM TRAY 1
- 25What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28How to identify your Operating System (OS).
- 29MEMORY FULL
- 30What kind of paper can I use?
- 31Can I print from DOS applications? What printer driver emulation can be used?
- 32What is the recommended paper?
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34FUSER ERROR
- 35Print on labels and envelopes from the manual feed slot.
- 36What is the printable area per page?
- 37What driver package format is supported by my Linux distribution?
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Protect your Brother machine against unauthorised access over the network
- 40"Offline" appears on the Status Monitor.
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 43DRUM STOP
- 44SIZE ERROR DX
- 45MANUAL FEED
- 46Curl or wavy
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48Clean the paper pick-up roller.
- 49Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 50FRONT COVER OPEN or FUSER COVER OPEN