FAQs & Troubleshooting
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143 Results
- 1JAM INSIDE
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3REPLACE DRUM
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5JAM REAR
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Can I print from DOS applications? What printer driver emulation can be used?
- 8Can I print from or scan to Android™ Smartphone?
- 9JAM TRAY 1
- 10What is the printable area per page?
- 11REPLACE TONER
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Delete print jobs from the print queue.
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 17The printer status is Offline or Paused.
- 18NO PAPER T1
- 19What kind of paper can I use?
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21What is the recommended paper?
- 22"Offline" appears on the Status Monitor.
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25DRUM STOP
- 26The printer prints unexpectedly or it prints garbage data.
- 27DRUM ERROR
- 28Can I use AirPrint with my Brother machine?
- 29How to identify your Operating System (OS).
- 30What is Toner Continue Mode?
- 31I cannot print from my computer via USB.
- 32FUSER ERROR
- 33FRONT COVER OPEN or FUSER COVER OPEN
- 34PRINT OVERRUN
- 35DRUM END SOON
- 36Curl or wavy
- 37SERVICE CALL
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39Page skewed
- 40Paper size settings are unavailable when I print from OpenOffice (Linux)
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42What driver package format is supported by my Linux distribution?
- 43I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 46TONER ENDED
- 47Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 48Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 49MANUAL FEED
- 50TONER LOW