FAQs & Troubleshooting
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143 Results
- 1REPLACE TONER
- 2JAM INSIDE
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5NO PAPER T1
- 6REPLACE DRUM
- 7"Offline" appears on the Status Monitor.
- 8JAM REAR
- 9How to identify your Operating System (OS).
- 10The printer status is Offline or Paused.
- 11Delete print jobs from the print queue.
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13NO TONER
- 14FRONT COVER OPEN or FUSER COVER OPEN
- 15FUSER ERROR
- 16CARTRIDGE ERROR
- 17MANUAL FEED
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19What is Toner Continue Mode?
- 20Can I print from or scan to Android™ Smartphone?
- 21I cannot print from my computer via USB.
- 22Change the printer driver settings (Windows/macOS)
- 23The printer prints unexpectedly or it prints garbage data.
- 24JAM TRAY 1
- 25Curl or wavy
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27Turn the Toner Save Mode on or off.
- 28Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30What driver package format is supported by my Linux distribution?
- 31I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 35I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 36SIZE ERROR DX
- 37TONER LOW
- 38DRUM ERROR
- 39Envelope creases
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41What is the printable area per page?
- 42What is the recommended paper?
- 43Print on labels and envelopes from the manual feed slot.
- 44Can I use AirPrint with my Brother machine?
- 45TONER ENDED
- 46DRUM STOP
- 47Curled
- 48MEMORY FULL
- 49Wrinkles or creases
- 50Can I print from DOS applications? What printer driver emulation can be used?