FAQs & Troubleshooting
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150 Results
- 5124/01/2019All print jobs are aborted and nothing is printed. (Linux)
- 5224/01/2019I want to print using CUPS while keeping SELinux enabled. (Linux)
- 5324/01/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 5424/01/2019I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 5520/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 5617/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5730/07/2018I cannot print from my computer via network. (For Windows)
- 5805/07/2018Windows 7 Support Information
- 5927/10/2017I cannot print from my computer via network. (For Macintosh)
- 6027/10/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 6125/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6225/03/2016What is the difference between the toner cartridge and the drum unit?
- 6325/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 6425/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 6525/03/2016What is the Network Shared printing?
- 6625/03/2016Can I print from or scan to Android™ Smartphone?
- 6725/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 6824/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6923/03/2016What can happen if the wrong paper is used in your machine.
- 7023/03/2016What is the BRAdmin Professional software used for?
- 7110/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 7223/02/2015What do the LED indications mean?
- 7327/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 7425/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7519/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7626/08/2014What is a "Generic PCL Driver"?
- 7705/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 7827/01/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 7917/01/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 8015/05/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 8114/05/2013Printouts have toner specks.
- 8213/05/2013Printouts have a curl or wave.
- 8310/05/2013Printouts have wrinkles or creases.
- 8410/05/2013Black toner marks appear across the page.
- 8510/05/2013White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 8610/05/2013White lines appears down the page.
- 8710/05/2013Lines appears across the page.
- 8810/05/2013White lines appear across the page.
- 8910/05/2013How can I clean the corona wire of the drum unit?
- 9009/05/2013Printouts are with gray background.
- 9109/05/2013Printouts are faint.
- 9209/05/2013Replace the toner cartridge
- 9309/05/2013How do I clear paper jams?
- 9408/05/2013The image is ghosted.
- 9501/05/2013The printed letters are slanted, positioned incorrectly.
- 9626/04/2013White spots appear in areas of dense black printing.
- 9726/04/2013Vertical black lines appear on the printout.
- 9825/04/2013Print a Printer Settings page.
- 9925/04/2013Output sheets are completely black.
- 10008/05/2012In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?