FAQs & Troubleshooting
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150 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 5The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7The printer status is Offline or Paused.
- 8Cannot print after a Windows 10 update (June 2020)
- 9Protect your Brother machine against unauthorised access over the network
- 10What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 11The printer prints unexpectedly or it prints garbage.
- 12What driver package format is supported by my Linux distribution?
- 13Does NC-2200w work with Windows Vista?
- 14What kind of paper can I use?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Can I print from or scan to Android™ Smartphone?
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 19Can I print from DOS applications?
- 20Can I print using the IPP protocol on Windows XP?
- 21How do I factory reset the print server?
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 26I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 27Replace the drum unit.
- 28What is the recommended paper?
- 29How can I activate/deactivate the Toner Save Mode?
- 30Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 31How can I install the Web BRAdmin on Windows Server 2003?
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34Delete print jobs from the print queue.
- 35How to identify your Operating System (OS).
- 36Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 37"No response" error message appears, when updating the firmware. What should I do?
- 38What can happen if the wrong paper is used in your machine.
- 39I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 40How do I disable the APIPA protocol?
- 41The printed letters are slanted, positioned incorrectly.
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43I cannot print from my computer via USB.
- 44The printer does not feed paper from the manual feed slot.
- 45After I installed Sun JavaVM, some applications will not work correctly.
- 46Drum Life End Soon
- 47The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 48I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 49The downloaded driver's name is different from my machine's name. (Linux)
- 50What is the difference between the toner cartridge and the drum unit?