FAQs & Troubleshooting
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147 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 3Can I print from or scan to Android™ Smartphone?
- 4The printer status is Offline or Paused.
- 5The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Paper size settings are unavailable when I print from OpenOffice (Linux)
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11What is the printable area per page?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 16What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 17Open the Control Panel (For Windows)
- 18What driver package format is supported by my Linux distribution?
- 19I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 21"No response" error message appears, when updating the firmware. What should I do?
- 22Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24How do I factory reset the print server?
- 25The printed letters are slanted, positioned incorrectly.
- 26In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 27The printer does not feed paper from the manual feed slot.
- 28The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 29Uninstall the drivers. (Mac OS X 10.5)
- 30Uninstall the printer drivers (For Windows)
- 31Vertical black lines appear on the printout.
- 32I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 33Cannot print after a Windows 10 update (June 2020)
- 34The downloaded driver's name is different from my machine's name. (Linux)
- 35I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 36Windows 10 Support Information
- 37Delete print jobs from the print queue.
- 38Install the built-in drivers (For Windows 8 or later)
- 39The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
- 40How to identify your Operating System (OS).
- 41What is the Network Shared printing?
- 42Change the printer driver settings (Windows/macOS)
- 43I recently installed the bundled or a new toner cartridge and I don't think I got the full yield from the toner.
- 44I cannot print from my computer via network. (For Macintosh)
- 45Windows 7 Support Information
- 46The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 47How can I install the Web BRAdmin on Windows Server 2003?
- 48The printer prints unexpectedly or it prints garbage.
- 49Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 50How can I change the printer settings?
