FAQs & Troubleshooting
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149 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 3Does NC-2200w work with Windows Vista?
- 4Can I use non-Brother or third party supplies with the Brother machine?
- 5The printer status is Offline or Paused.
- 6What driver package format is supported by my Linux distribution?
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Delete print jobs from the print queue.
- 9Can I print from or scan to Android™ Smartphone?
- 10What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 12Paper size settings are unavailable when I print from OpenOffice (Linux)
- 13How to identify your Operating System (OS).
- 14Printouts have wrinkles or creases.
- 15What can happen if the wrong paper is used in your machine.
- 16The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 22Printouts have a curl or wave.
- 23How do I factory reset the print server?
- 24Install the built-in drivers (For Windows 8 and Windows 10)
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Protect your Brother machine against unauthorised access over the network
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Change the printer driver settings (Windows/macOS)
- 29I cannot print from my computer via network. (For Macintosh)
- 30The paper is skewed when it's printed.
- 31Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 32Uninstall the drivers. (Mac OS X 10.5)
- 33How do I change the print server password?
- 34What is the recommended paper?
- 35How can I activate/deactivate the Toner Save Mode?
- 36I cannot install the driver when using the Driver Install Tool. (Linux)
- 37I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 38Drum Life End Soon
- 39The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41The driver installation finished successfully but I cannot print. (Linux)
- 42I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 43Windows 10 Support Information
- 44Open the Control Panel (For Windows)
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 47I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 48What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 49When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 50Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?