FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 3The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 4Delete print jobs from the print queue.
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7The printer status is Offline or Paused.
- 8"No response" error message appears, when updating the firmware. What should I do?
- 9Does NC-2200w work with Windows Vista?
- 10Protect your Brother machine against unauthorised access over the network
- 11Change the printer driver settings (Windows/macOS)
- 12Print the Network Configuration List.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14How can I activate/deactivate the Toner Save Mode?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16How do I disable the APIPA protocol?
- 17Install the built-in drivers (For Windows 8 and Windows 10)
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Can I print from or scan to Android™ Smartphone?
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 21The paper is skewed when it's printed.
- 22Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24What driver package format is supported by my Linux distribution?
- 25Cannot print after a Windows 10 update (June 2020)
- 26How to identify your Operating System (OS).
- 27The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 30When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 31The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 32Can I print using the IPP protocol on Windows XP?
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34What is the printable area per page?
- 35Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 36The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 37How can I change the printer settings?
- 38What is a "Generic PCL Driver"?
- 39Printouts have a curl or wave.
- 40Printouts have wrinkles or creases.
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42What is the BRAdmin Professional software used for?
- 43The printed letters are slanted, positioned incorrectly.
- 44Print command (cupswrapper) (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46Print command (LPR) (Linux)
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 49When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 50In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?