FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 2The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 3The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 4The printed letters are slanted, positioned incorrectly.
- 5How to identify your Operating System (OS).
- 6The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 7The printer status is Offline or Paused.
- 8What is the recommended paper?
- 9When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12The paper is skewed when it's printed.
- 13How can I clean the corona wire of the drum unit?
- 14What can happen if the wrong paper is used in your machine.
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Windows 10 Support Information
- 17Install the built-in drivers (For Windows 8 and Windows 10)
- 18The printer prints unexpectedly or it prints garbage.
- 19Printouts have a curl or wave.
- 20Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 21Uninstall the printer drivers (For Windows)
- 22What driver package format is supported by my Linux distribution?
- 23Cannot print after a Windows 10 update (June 2020)
- 24I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 26Check the firmware version.
- 27Delete print jobs from the print queue.
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29I cannot print from my computer via USB.
- 30Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 31Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 32What kind of paper can I use?
- 33White lines appear across the page.
- 34Printouts are with gray background.
- 35All print jobs are aborted and nothing is printed. (Linux)
- 36I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 37I want to print using CUPS while keeping SELinux enabled. (Linux)
- 38Open the Control Panel (For Windows)
- 39The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 40My Brother machine misfeeds paper.
- 41Print a Printer Settings page.
- 42Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 43How do I clear paper jams?
- 44Vertical black lines appear on the printout.
- 45Output sheets are completely black.
- 46Large characters are printed incorrectly. (Linux)
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48Change the printer driver settings (Windows/macOS)
- 49How can I change the printer settings?
- 50When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?