FAQs & Troubleshooting
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88 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2The printer status is Offline or Paused.
- 3When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 4Can I print from or scan to Android™ Smartphone?
- 5Change the printer driver settings (Windows/macOS)
- 6How can I activate/deactivate the Toner Save Mode?
- 7The paper is skewed when it's printed.
- 8I cannot print from my computer via USB.
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12Delete print jobs from the print queue.
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14The printer prints unexpectedly or it prints garbage.
- 15Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 16The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 17What is the recommended paper?
- 18Windows 10 Support Information
- 19How to identify your Operating System (OS).
- 20Printouts have wrinkles or creases.
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22What can happen if the wrong paper is used in your machine.
- 23I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 24Lines appears across the page.
- 25What do the LED indications mean?
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Windows 7 Support Information
- 28After I installed Sun JavaVM, some applications will not work correctly.
- 29Cannot print after a Windows 10 update (June 2020)
- 30Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Open the Control Panel (For Windows)
- 33I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 34The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 35The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 36My Brother machine misfeeds paper.
- 37Drum Life End Soon
- 38Uninstall the drivers. (Mac OS X 10.5)
- 39Replace the drum unit.
- 40Replace the toner cartridge
- 41The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 42Check the firmware version.
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46What kind of paper can I use?
- 47White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 48What are the expected yields of the consumables?
- 49What is the printable area per page?
- 50The printed letters are slanted, positioned incorrectly.