FAQs & Troubleshooting
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88 Results
- 127/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 201/06/2023Delete print jobs from the print queue.
- 316/05/2023I cannot print from my computer via USB.
- 427/03/2023Change the printer driver settings (Windows/macOS)
- 527/03/2023The printer status is Offline or Paused.
- 615/02/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 719/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 813/12/2022How to identify your Operating System (OS).
- 907/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 1013/09/2022Replace the drum unit.
- 1120/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 1209/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 1320/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 1424/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 1517/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 1610/11/2021Open the Control Panel (For Windows)
- 1716/07/2020Cannot print after a Windows 10 update (June 2020)
- 1802/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 1914/06/2019Windows 10 Support Information
- 2027/03/2019Check the firmware version.
- 2120/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 2217/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2305/07/2018Windows 7 Support Information
- 2425/03/2016What is the difference between the toner cartridge and the drum unit?
- 2525/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 2625/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 2725/03/2016Can I print from or scan to Android™ Smartphone?
- 2825/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 2924/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 3023/03/2016What can happen if the wrong paper is used in your machine.
- 3110/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 3227/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 3325/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 3419/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3527/01/2014How do I clear paper jams?
- 3614/05/2013Printouts have toner specks.
- 3713/05/2013Printouts have a curl or wave.
- 3810/05/2013Printouts have wrinkles or creases.
- 3910/05/2013Black toner marks appear across the page.
- 4010/05/2013White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 4110/05/2013White lines appears down the page.
- 4210/05/2013Lines appears across the page.
- 4310/05/2013How can I clean the corona wire of the drum unit?
- 4410/05/2013What do the LED indications mean?
- 4509/05/2013Printouts are with gray background.
- 4609/05/2013Printouts are faint.
- 4709/05/2013Replace the toner cartridge
- 4809/05/2013The image is ghosted.
- 4901/05/2013The printed letters are slanted, positioned incorrectly.
- 5026/04/2013White spots appear in areas of dense black printing.