FAQs & Troubleshooting
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89 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3Change the printer driver settings (Windows/macOS)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5What are the expected yields of the consumables?
- 6When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 7What is the printable area per page?
- 8Delete print jobs from the print queue.
- 9Install the built-in drivers (For Windows 8 and Windows 10)
- 10How to identify your Operating System (OS).
- 11The printer prints unexpectedly or it prints garbage.
- 12How do I print a Test page?
- 13Printouts have a curl or wave.
- 14What can happen if the wrong paper is used in your machine.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Printouts have wrinkles or creases.
- 17Replace the drum unit.
- 18What is the recommended paper?
- 19How do I reprint the last print job?
- 20Vertical black lines appear on the printout.
- 21Cannot print after a Windows 10 update (June 2020)
- 22The printer does not feed paper from the manual feed slot.
- 23Black toner marks appear across the page.
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25What do the LED indications mean?
- 26Replace the toner cartridge
- 27Windows 10 Support Information
- 28What is the difference between the toner cartridge and the drum unit?
- 29I recently installed the bundled or a new toner cartridge and I don't think I got the full yield from the toner.
- 30How do I print envelopes from the manual feed slot in Windows applications?
- 31The printer status is Offline or Paused.
- 32The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 33My Brother machine misfeeds paper.
- 34When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 35How do I print envelopes from the manual feed slot using WordPerfect® 9, 10 or 11 for Windows®?
- 36When I print, marks or stains appears on the left, right or both sides of the page. The mark consistently repeats vertically down the printed page. What is the cause of this problem? How can I fix this problem?
- 37Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 38Uninstall the drivers. (Mac OS X 10.5)
- 39What kind of paper can I use?
- 40Lines appears across the page.
- 41Printouts are faint.
- 42How do I clear paper jams?
- 43The image is ghosted.
- 44The printed letters are slanted, positioned incorrectly.
- 45Check the firmware version.
- 46I cannot print from my computer via USB.
- 47Windows 7 Support Information
- 48Print a Printer Settings page.
- 49Drum Life End Soon
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)