FAQs & Troubleshooting
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88 Results
- 1How to identify your Operating System (OS).
- 2What can happen if the wrong paper is used in your machine.
- 3Replace the toner cartridge
- 4When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 10Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 11How do I print a Test page?
- 12Can I use non-Brother or third party supplies with the Brother machine?
- 13What is the recommended paper?
- 14How can I activate/deactivate the Toner Save Mode?
- 15How can I clean the corona wire of the drum unit?
- 16What do the LED indications mean?
- 17I cannot install the driver when using the Driver Install Tool. (Linux)
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Delete print jobs from the print queue.
- 20Change the printer driver settings (Windows/macOS)
- 21The paper is skewed when it's printed.
- 22When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 23Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 24Printouts have toner specks.
- 25What kind of paper can I use?
- 26White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 27The printed letters are slanted, positioned incorrectly.
- 28The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 29The printer does not feed paper from the manual feed slot.
- 30Replace the drum unit.
- 31Printouts are faint.
- 32Where do I find the complete User's Guide?
- 33White spots appear in areas of dense black printing.
- 34Cannot print after a Windows 10 update (June 2020)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Install the built-in drivers (For Windows 8 and Windows 10)
- 37What is the difference between the toner cartridge and the drum unit?
- 38Windows 7 Support Information
- 39When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 40The lights in my room flicker when the printer is warming up. I get a short electric surge when the printer is warming up to print the first page. The lights in my office or work flicker or dim when using the printer.
- 41When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 42The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44Printouts have a curl or wave.
- 45Printouts have wrinkles or creases.
- 46Black toner marks appear across the page.
- 47White lines appears down the page.
- 48Lines appears across the page.
- 49I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 50What are the expected yields of the consumables?