FAQs & Troubleshooting
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126 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3Delete print jobs from the print queue.
- 4The paper is skewed when it's printed.
- 5Change the printer driver settings (Windows/macOS)
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 9Install the built-in drivers (For Windows 8 and Windows 10)
- 10How can I change the printer settings?
- 11How can I activate/deactivate the Toner Save Mode?
- 12The printed letters are slanted, positioned incorrectly.
- 13My Brother machine misfeeds paper.
- 14How to identify your Operating System (OS).
- 15Can I print from or scan to Android™ Smartphone?
- 16Check the firmware version.
- 17Open the Control Panel (For Windows)
- 18I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 19The printer status is Offline or Paused.
- 20The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 21What is the recommended paper?
- 22The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 23Does NC-2200w work with Windows Vista?
- 24The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 25I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 26I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 27What is the Network Shared printing?
- 28I cannot print from my computer via network. (For Macintosh)
- 29The printer prints unexpectedly or it prints garbage.
- 30When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 31How do I print a Test page?
- 32Printouts are with gray background.
- 33Uninstall the printer drivers (For Windows)
- 34Replace the toner cartridge
- 35Vertical black lines appear on the printout.
- 36I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 37My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 38Windows 10 Support Information
- 39What do the LED indications mean?
- 40What driver package format is supported by my Linux distribution?
- 41Cannot print after a Windows 10 update (June 2020)
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 44When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 45Drum Life End Soon
- 46I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 47White lines appear across the page.
- 48What are the expected yields of the consumables?
- 49What is the printable area per page?
- 50White spots appear in areas of dense black printing.