FAQs & Troubleshooting
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127 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4Does NC-2200w work with Windows Vista?
- 5When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 6The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 7The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 10Can I use non-Brother or third party supplies with the Brother machine?
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 13What are the expected yields of the consumables?
- 14How to identify your Operating System (OS).
- 15What is the printable area per page?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Cannot print after a Windows 10 update (June 2020)
- 19Can I print from or scan to Android™ Smartphone?
- 20Replace the drum unit.
- 21Install the built-in drivers (For Windows 8 and Windows 10)
- 22Change the printer driver settings (Windows/macOS)
- 23Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 24What kind of paper can I use?
- 25Print on both sides of the paper.
- 26What driver package format is supported by my Linux distribution?
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28The printer status is Offline or Paused.
- 29The printer prints unexpectedly or it prints garbage.
- 30Delete print jobs from the print queue.
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32The paper is skewed when it's printed.
- 33Printouts have wrinkles or creases.
- 34White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 35How can I activate/deactivate the Toner Save Mode?
- 36What is the difference between the toner cartridge and the drum unit?
- 37What is the Network Shared printing?
- 38The printer does not feed paper from the manual feed slot.
- 39How can I change the printer settings?
- 40Printouts have a curl or wave.
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42White spots appear in areas of dense black printing.
- 43Black toner marks appear across the page.
- 44I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 45"No response" error message appears, when updating the firmware. What should I do?
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47What can happen if the wrong paper is used in your machine.
- 48Replace the toner cartridge
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.