FAQs & Troubleshooting
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203 Results
- 1I cannot print from the MP Tray. Why?
- 2Can I print using the IPP protocol on Windows XP?
- 3The printer status is Offline or Paused.
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5Can I print from DOS applications?
- 6When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 7White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 8Cannot print after a Windows 10 update (June 2020)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Delete print jobs from the print queue.
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12The machine does not print anything.
- 13Printouts have wrinkles or creases.
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 15How do I install the Lower Tray Unit? (LT-500)
- 16Large characters are printed incorrectly. (Linux)
- 17The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 18All print jobs are aborted and nothing is printed. (Linux)
- 19What is the difference between the toner cartridge and the drum unit?
- 20Windows 7 Support Information
- 21What kind of envelopes should I avoid?
- 22In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 23I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 24Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 25Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 26JAM INSIDE
- 27JAM TRAY 2
- 28When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 29What is the BRAdmin Professional software used for?
- 30The printed letters are slanted, positioned incorrectly.
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Print command (LPR) (Linux)
- 33Verify the Brother machine connected to the Wired Network (For Macintosh)
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 36The headers or footers appear when I view my document on the screen but do not show up when I print it.
- 37When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 38I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 39How do I factory reset the print server?
- 40I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 41The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 44Uninstall printer drivers (Linux)
- 45Pre-Required Procedures (Linux)
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47Verify the Brother machine connected to the Wired Network (For Windows)
- 48How to identify your Operating System (OS).
- 49Can I print from or scan to Android™ Smartphone?
- 50I cannot print from my computer via USB.