FAQs & Troubleshooting
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203 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot print from the MP Tray. Why?
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4The machine does not print anything.
- 5I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The printer status is Offline or Paused.
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11What driver package format is supported by my Linux distribution?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 14Cannot print after a Windows 10 update (June 2020)
- 15I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 16When trying to print from Mac OS® X the print queue is stopped.
- 17Delete print jobs from the print queue.
- 18The printer prints unexpectedly or it prints garbage.
- 19When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 20White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23JAM DUPLEX
- 24What is the protocol specification of the NC-4100h Type 2 print server?
- 25I cannot print from Mac OS X.
- 26PAPER JAM
- 27Printouts have wrinkles or creases.
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29What is Optional Font Package (BS-3000)?
- 30White lines appear across the page.
- 31How to identify your Operating System (OS).
- 32I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 33Can I print from or scan to Android™ Smartphone?
- 34I cannot print from my computer via network. (For Windows)
- 35Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 36The paper is skewed when it's printed.
- 37Features in the Automatic E-mail Printing
- 38What kind of Resident Fonts does the Printer have?
- 39What kind of USB cable should I use?
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41Can I print from DOS applications?
- 42What is the printable area per page?
- 43What is the recommended paper?
- 44Uninstall the printer drivers (For Windows)
- 45Verify the Brother machine connected to the Wired Network (For Windows)
- 46I cannot print from my computer via network. (For Macintosh)
- 47What kind of Control Panel Setting Menu available and what do they mean?
- 48Can my printer work on a SAP system?
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.