FAQs & Troubleshooting
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171 Results
- 1The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3The printer status is Offline or Paused.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 6The machine does not print anything.
- 7How do I perform a factory reset?
- 8Functions supported in the Windows 7 built-in drivers
- 9Does NC-2200w work with Windows Vista?
- 10I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 11When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13The paper is skewed when it's printed.
- 14The printer prints unexpectedly or it prints garbage.
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16What do the LED indications mean?
- 17How to identify your Operating System (OS).
- 18I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 20Using the PING command to troubleshoot problems.
- 21Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 22How do I factory reset the print server?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 25I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 26Open the Control Panel (For Windows)
- 27Can I print from or scan to Android™ Smartphone?
- 28Why are all the lights blinking then the drum light blinking?
- 29Replace the drum unit.
- 30The printed letters are slanted, positioned incorrectly.
- 31Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 32What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35Change the printer driver settings (Windows/macOS)
- 36Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 37How do I display the Quick Print Setup as a Toolbar?
- 38How do I monitor the status of the printer?
- 39Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 40Why are the ready and alarm lights blinking?
- 41How can I change the IP address using the ARP and PING commands?
- 42Printouts have wrinkles or creases.
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46Replace the toner cartridge.
- 47In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 48How do I use the Quick Print Setup Utility?
- 49Why are the alarm and data lights blinking?
- 50Why does the Drum LED light?