FAQs & Troubleshooting
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171 Results
- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 2The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 3The printer status is Offline or Paused.
- 4The machine does not print anything.
- 5I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 6How do I perform a factory reset?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Functions supported in the Windows 7 built-in drivers
- 9When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 10The paper is skewed when it's printed.
- 11Does NC-2200w work with Windows Vista?
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 14I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 17I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 18Open the Control Panel (For Windows)
- 19How to identify your Operating System (OS).
- 20Using the PING command to troubleshoot problems.
- 21The printer prints unexpectedly or it prints garbage.
- 22Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 23Why are all the lights blinking then the drum light blinking?
- 24What do the LED indications mean?
- 25Replace the drum unit.
- 26The printed letters are slanted, positioned incorrectly.
- 27Can I print from or scan to Android™ Smartphone?
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29Change the printer driver settings (Windows/macOS)
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 32How do I display the Quick Print Setup as a Toolbar?
- 33How do I monitor the status of the printer?
- 34Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 35Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 36What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 37Printouts have wrinkles or creases.
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41How do I factory reset the print server?
- 42Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 43How do I use the Quick Print Setup Utility?
- 44Why are the ready and alarm lights blinking?
- 45I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 46How do I clear paper jams?
- 47What driver package format is supported by my Linux distribution?
- 48The driver installation finished successfully but I cannot print. (Linux)
- 49I want to print using CUPS while keeping SELinux enabled. (Linux)
- 50Uninstall printer drivers (Linux)