FAQs & Troubleshooting
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171 Results
- 1How do I perform a factory reset?
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3What can happen if the wrong paper is used in your machine.
- 4What kind of envelopes should I avoid?
- 5I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 6What kind of paper can I use?
- 7Printouts have a curl or wave.
- 8My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 12Using the PING command to troubleshoot problems.
- 13I cannot print from Mac OS X.
- 14Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 15What kind of memory can I use?
- 16What is the BRAdmin Professional software used for?
- 17How do I install additional memory?
- 18My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 19I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 20Uninstall printer drivers (Linux)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24I cannot print from my computer via USB.
- 25I cannot print from my computer via network. (For Macintosh)
- 26The printer status is Offline or Paused.
- 27I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 28What is the BROWNIE software?
- 29How do I display the Quick Print Setup as a Toolbar?
- 30How do I monitor the status of the printer?
- 31What kind of USB cable should I use?
- 32White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34Print on envelopes.
- 35The printed letters are slanted, positioned incorrectly.
- 36I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 37I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 38Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 39How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 40I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 41How do I clean the inside of the printer and Drum Unit?
- 42How do I clean the corona wire of the drum unit?
- 43Cannot print after a Windows 10 update (June 2020)
- 44Paper size settings are unavailable when I print from OpenOffice (Linux)
- 45Windows 10 Support Information
- 46The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 47Change the printer driver settings (Windows/macOS)
- 48Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 49Why are the alarm and data lights on?
- 50How to install your Brother device into a Windows® XP environment using the 'In-box' drivers