FAQs & Troubleshooting
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157 Results
- 1Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 2How do I perform a factory reset?
- 3What kind of USB cable should I use?
- 4How can I change the IP address?
- 5How can I change the IP address using the ARP and PING commands?
- 6What kind of paper can I use?
- 7Change the printer driver settings (Windows/macOS)
- 8How do I monitor the status of the printer?
- 9Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 10Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 11When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 12What kind of envelopes should I avoid?
- 13Where do I find a Parallel or USB interface cable?
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 16The paper is skewed when it's printed.
- 17Does NC-2200w work with Windows Vista?
- 18Using the PING command to troubleshoot problems.
- 19I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20Printouts have a curl or wave.
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 22What do the LED indications mean?
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 24Delete print jobs from the print queue.
- 25Can I print from or scan to Android™ Smartphone?
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27The printer status is Offline or Paused.
- 28I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29How can I use the BRAdmin Professional Software to View and change printer information?
- 30What kind of labels and transparencies can I use?
- 31The printer prints unexpectedly or it prints garbage.
- 32Printouts have wrinkles or creases.
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34How do I clear paper jams?
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 38Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 39The machine does not print anything.
- 40How do I clean the inside of the printer and Drum Unit?
- 41I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 42I cannot install the driver when using the Driver Install Tool. (Linux)
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 45Uninstall printer drivers (Linux)
- 46Windows 10 Support Information
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49How to identify your Operating System (OS).
- 50What is the Network Shared printing?