FAQs & Troubleshooting
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157 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3Does NC-2200w work with Windows Vista?
- 4The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 5How can I change the IP address?
- 6Change the printer driver settings (Windows/macOS)
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Delete print jobs from the print queue.
- 9What is the BROWNIE software?
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11How to identify your Operating System (OS).
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13The paper is skewed when it's printed.
- 14What driver package format is supported by my Linux distribution?
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19The machine does not print anything.
- 20When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 21Functions supported in the Windows 7 built-in drivers
- 22Printouts have a curl or wave.
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 25How do I perform a factory reset?
- 26I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 27I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 28Open the Control Panel (For Windows)
- 29Can I print from or scan to Android™ Smartphone?
- 30The printer status is Offline or Paused.
- 31How can I install the necessary driver on a Windows®2000 system using the USB interface?
- 32How do I monitor the status of the printer?
- 33When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 34Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 35Printouts have wrinkles or creases.
- 36The printed letters are slanted, positioned incorrectly.
- 37The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 38Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 39Where do I find the complete User's Guide?
- 40I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 41Install the built-in drivers (For Windows 8 and Windows 10)
- 42What is the Network Shared printing?
- 43How do I upgrade the firmware of my Brother print server?
- 44What kind of USB cable should I use?
- 45I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 46When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 47I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 48I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 49How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 50How do I use the Quick Print Setup Utility?