FAQs & Troubleshooting
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154 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3The machine does not print anything.
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Does NC-2200w work with Windows Vista?
- 7Printouts have wrinkles or creases.
- 8When trying to print from Mac OS® X the print queue is stopped.
- 9When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 10How do I perform a factory reset?
- 11Delete print jobs from the print queue.
- 12Can I print from or scan to Android™ Smartphone?
- 13How can I change the IP address?
- 14What kind of memory can I use?
- 15Functions supported in the Windows 7 built-in drivers
- 16Using the PING command to troubleshoot problems.
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 19Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20How do I monitor the status of the printer?
- 21How do I install additional memory?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Print on envelopes.
- 24Cannot print after a Windows 10 update (June 2020)
- 25The printer status is Offline or Paused.
- 26The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 27When do I need to upgrade the printer memory?
- 28What kind of USB cable should I use?
- 29The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32The paper is skewed when it's printed.
- 33How do I use the Quick Print Setup Utility?
- 34I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 35How can I change the IP address using the ARP and PING commands?
- 36What can happen if the wrong paper is used in your machine.
- 37When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 38What is the Network Shared printing?
- 39What driver package format is supported by my Linux distribution?
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41How to identify your Operating System (OS).
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 44I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 45The printed letters are slanted, positioned incorrectly.
- 46Change the printer driver settings (Windows/macOS)
- 47What is the BROWNIE software?
- 48The printer prints unexpectedly or it prints garbage.
- 49What kind of paper can I use?
- 50I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)