FAQs & Troubleshooting
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154 Results
- 1Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 2Install the built-in drivers (For Windows 8 and Windows 10)
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5The printer status is Offline or Paused.
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7The machine does not print anything.
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10What is the recommended paper?
- 11What driver package format is supported by my Linux distribution?
- 12Open the Control Panel (For Windows)
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14I cannot print from my computer via USB.
- 15Change the printer driver settings (Windows/macOS)
- 16Functions supported in the Windows 7 built-in drivers
- 17What is the BRAdmin Professional software used for?
- 18How do I clear paper jams?
- 19I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 20I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 21I cannot use the "Modules Update" button on Web BRAdmin.
- 22Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 23I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 24How do I print on envelopes?
- 25Cannot print after a Windows 10 update (June 2020)
- 26The downloaded driver's name is different from my machine's name. (Linux)
- 27Print command (LPR) (Linux)
- 28When printing with monochrome laser printer, the print position shifts. (Linux)
- 29Delete print jobs from the print queue.
- 30What is the difference between the toner cartridge and the drum unit?
- 31Can I print from or scan to Android™ Smartphone?
- 32I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33What kind of envelopes should I avoid?
- 34Can my printer send me an e-mail if there is a problem?
- 35How do I monitor the status of the printer?
- 36I cannot print from Mac OS X.
- 37My Brother machine misfeeds paper.
- 38I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 39When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 40Printouts have wrinkles or creases.
- 41Can I print from DOS applications?
- 42What do the LED indications mean?
- 43When trying to print from Mac OS® X the print queue is stopped.
- 44When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 45How do I factory reset the print server?
- 46How do I change the print server password?
- 47Uninstall the printer drivers (For Windows)
- 48Replace the toner cartridge.
- 49My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 50The image is ghosted.