FAQs & Troubleshooting
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- 1(Video) Setup a Brother machine on a wireless (Wi-Fi) network.
- 2Replace Drum
- 3(Video) Load A4/Letter paper
- 4Replace Toner
- 5(Video) Unpack your Brother machine
- 6Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup™ or AOSS™)
- 7Turn the Toner Save Mode on or off.
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9(Video) Set up your Brother machine
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Load paper in the paper tray
- 13What is Brother iPrint&Scan?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15(Video) Load A5 paper
- 16Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18Jam Tray
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22Jam Inside
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24Protect your Brother machine against unauthorised access over the network
- 25Cartridge Error
- 26My Brother machine turns off automatically or earlier than before.
- 27Can I use AirPrint with my Brother machine?
- 28Drum End Soon
- 29Reset the network settings to the factory default
- 30Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM with a USB cable.
- 33The printer status is Offline or Paused.
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 35I cannot connect my machine to the wireless network (For Windows)
- 36Discover the MAC address of the Brother network card
- 37The machine does not automatically enter Power Off mode.
- 38What driver package format is supported by my Linux distribution?
- 39Cannot print after a Windows 10 update (June 2020)
- 40I cannot print using my Brother machine on a wireless network (Windows)
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42How to identify your Operating System (OS).
- 43Service Call
- 44Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 45Printing/ Scanning with a mobile device
- 46Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49Check the remaining ink or toner level (Linux)
- 50I get a TS error when trying to print on a wireless network.