FAQs & Troubleshooting
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150 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup™ or AOSS™)
- 3Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM with a USB cable.
- 4(Video) Load A4/Letter paper
- 5Replace Drum
- 6What is Brother iPrint&Scan?
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8(Video) Unpack your Brother machine
- 9(Video) Load A5 paper
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11The Error LED is still on or flashing after I replace the drum unit with a new one.
- 12Jam Inside
- 13The printer status is Offline or Paused.
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16What is the recommended paper?
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM without a USB cable.
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21How to identify your Operating System (OS).
- 22What is Toner Continue Mode?
- 23(Video) Setup a Brother machine on a wireless (Wi-Fi) network.
- 24Protect your Brother machine against unauthorised access over the network
- 25Load paper in the paper tray
- 26No Toner
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29I cannot print using my Brother machine on a wireless network (Windows)
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31Delete print jobs from the print queue.
- 32Heater Error or Self-Diagnostic
- 33What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35Cancel print jobs using the printer control panel.
- 36Can I print from or scan to Android™ Smartphone?
- 37Wrong Paper Type
- 38Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 39My Brother machine could not be found over the network when I installed drivers on my PC.
- 40Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42Turn the Toner Save Mode on or off.
- 43(Video) Set up your Brother machine
- 44Check the IP addresses of your PC and the Brother machine
- 45I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 46Cannot print after a Windows 10 update (June 2020)
- 47Open the Status Monitor
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49What is the difference between the toner cartridge and the drum unit?
- 50Important points you need to confirm before configuring your Brother machine for a wireless network.