FAQs & Troubleshooting
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152 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM with a USB cable.
- 3The Error LED is still on or flashing after I replace the drum unit with a new one.
- 4Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 5(Video) Setup a Brother machine on a wireless (Wi-Fi) network.
- 6The printer status is Offline or Paused.
- 7No Toner
- 8(Video) Load A5 paper
- 9Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM without a USB cable.
- 10Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup™ or AOSS™)
- 11Jam Inside
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13What is Brother iPrint&Scan?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15(Video) Load A4/Letter paper
- 16Load paper in the paper tray
- 17What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 18Jam Tray
- 19Drum End Soon
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21Can I print from or scan to Android™ Smartphone?
- 22Drum !
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24(Video) Set up your Brother machine
- 25(Video) Unpack your Brother machine
- 26How to identify your Operating System (OS).
- 27Toner Ended
- 28My Brother machine could not be found over the network when I installed drivers on my PC.
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 31Replace Toner
- 32What do the LED indications mean?
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 35Can I use AirPrint with my Brother machine?
- 36Service Call
- 37Turn the Toner Save Mode on or off.
- 38My Brother machine cannot be used after the access point/router is replaced or the settings are changed
- 39Verify the Brother machine connected to the Wireless Network (For Windows)
- 40I cannot connect my machine to the wireless network (For Macintosh)
- 41I cannot connect my machine to the wireless network (For Windows)
- 42Replace Drum
- 43Set up your Brother machine on a wireless network (Windows/macOS)
- 44I cannot print using my Brother machine on a wireless network (Windows)
- 45Open the Control Panel (For Windows)
- 46The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 47The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 48Cartridge Error
- 49The printer is not printing or prints unexpectedly.
- 50Use the Network Connection Repair Tool (Windows)