FAQs & Troubleshooting
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- 1(Video) Load A4/Letter paper
- 2(Video) Load A5 paper
- 3(Video) Setup a Brother machine on a wireless (Wi-Fi) network.
- 4Load paper in the paper tray
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7What is Brother iPrint&Scan?
- 8(Video) Set up your Brother machine
- 9The printer status is Offline or Paused.
- 10(Video) Unpack your Brother machine
- 11Replace Toner
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13Jam Inside
- 14Jam Tray
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16Turn the Toner Save Mode on or off.
- 17Replace Drum
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup™ or AOSS™)
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21Cannot print after a Windows 10 update (June 2020)
- 22Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM without a USB cable.
- 23Protect your Brother machine against unauthorised access over the network
- 24How to identify your Operating System (OS).
- 25Can I print from or scan to Android™ Smartphone?
- 26What is the BRAdmin Professional software used for?
- 27Delete print jobs from the print queue.
- 28Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM with a USB cable.
- 29No Paper
- 30Check the remaining ink or toner level (Linux)
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32Change the printer driver settings (Windows/macOS)
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35My Brother machine could not be found over the network when I installed drivers on my PC.
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38Print a Printer Settings page.
- 39I cannot print using my Brother machine on a wireless network (Windows)
- 40Print a web page from iPrint&Scan when using an Android™ mobile device.
- 41"Offline" appears on the Status Monitor.
- 42Can I use AirPrint with my Brother machine?
- 43What is the recommended paper?
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45Print Unable or Print Unable XX
- 46No Toner
- 47Reset the network settings to the factory default
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49I cannot print using my Brother machine on a wireless network (Mac)
- 50Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.