FAQs & Troubleshooting
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151 Results
- 1(Video) Load A5 paper
- 2(Video) Load A4/Letter paper
- 3(Video) Setup a Brother machine on a wireless (Wi-Fi) network.
- 4Replace Toner
- 5What is Brother iPrint&Scan?
- 6Reset the network settings to the factory default
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Jam Inside
- 9I cannot print using my Brother machine on a wireless network (Mac)
- 10Load paper in the paper tray
- 11(Video) Unpack your Brother machine
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13Jam Tray
- 14Turn the Toner Save Mode on or off.
- 15"Offline" appears on the Status Monitor.
- 16Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 17Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM without a USB cable.
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20The printer status is Offline or Paused.
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22Replace Drum
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 24How to identify your Operating System (OS).
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM with a USB cable.
- 27No Paper
- 28My Brother machine could not be found over the network when I installed drivers on my PC.
- 29What is Toner Continue Mode?
- 30I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33Can I print from or scan to Android™ Smartphone?
- 34Cover is Open
- 35Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 36Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup™ or AOSS™)
- 37(Video) Set up your Brother machine
- 38What driver package format is supported by my Linux distribution?
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 41Delete print jobs from the print queue.
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 44Cartridge Error
- 45No Toner
- 46Out of Memory
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48What is the recommended paper?
- 49Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 50Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater