FAQs & Troubleshooting
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153 Results
- 1Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup™ or AOSS™)
- 2Replace Toner
- 3Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM without a USB cable.
- 4No Paper
- 5Jam Inside
- 6(Video) Load A5 paper
- 7The printer status is Offline or Paused.
- 8Replace Drum
- 9(Video) Load A4/Letter paper
- 10What is Brother iPrint&Scan?
- 11How to identify your Operating System (OS).
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13"Offline" appears on the Status Monitor.
- 14Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16(Video) Setup a Brother machine on a wireless (Wi-Fi) network.
- 17Print Unable or Print Unable XX
- 18Drum !
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20What do the LED indications mean?
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 22Jam Tray
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24The Error LED is still on or flashing after I replace the drum unit with a new one.
- 25Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM with a USB cable.
- 26No Toner
- 27Load paper in the paper tray
- 28(Video) Unpack your Brother machine
- 29My Brother machine could not be found over the network when I installed drivers on my PC.
- 30Heater Error or Self-Diagnostic
- 31Cover is Open
- 32Cartridge Error
- 33(Video) Set up your Brother machine
- 34Wrong Paper Type
- 35Service Call
- 36The machine does not automatically enter Power Off mode.
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38Open the Control Panel (For Windows)
- 39I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 40Cannot print after a Windows 10 update (June 2020)
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 43I cannot connect my machine to the wireless network (For Windows)
- 44Can I print from or scan to Android™ Smartphone?
- 45Toner Low
- 46Set up your Brother machine on a wireless network (Windows/macOS)
- 47What driver package format is supported by my Linux distribution?
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 50Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.