FAQs & Troubleshooting
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88 Results
- 1Replace Drum
- 2What is Toner Continue Mode?
- 3Can I print from or scan to Android™ Smartphone?
- 4Jam Inside
- 5The Error LED is still on or flashing after I replace the drum unit with a new one.
- 6Drum !
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8The printer status is Offline or Paused.
- 9Jam Tray
- 10Cancel print jobs using the printer control panel.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13No Paper
- 14Out of Memory
- 15What is the recommended paper?
- 16Turn the Toner Save Mode on or off.
- 17The printer is not printing or prints unexpectedly.
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19Replace Toner
- 20"Offline" appears on the Status Monitor.
- 21Cartridge Error
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23Delete print jobs from the print queue.
- 24Heater Error or Self-Diagnostic
- 25I'm having a problem with the print quality.
- 26Clean the Drum Unit.
- 27What driver package format is supported by my Linux distribution?
- 28The downloaded driver's name is different from my machine's name. (Linux)
- 29A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31Change the printer driver settings (Windows/macOS)
- 32No Toner
- 33Cover is Open
- 34Toner Low
- 35When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 36Uninstall the Brother Software and Drivers (Windows)
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 41The driver installation finished successfully but I cannot print. (Linux)
- 42I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 43I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 44I am unable to print from a client PC to a printer on a print server. (Linux)
- 45I want to print using CUPS while keeping SELinux enabled. (Linux)
- 46Uninstall printer drivers (Linux)
- 47Open the Status Monitor
- 48What is the difference between the toner cartridge and the drum unit?
- 49The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 50Wrong Paper Type