FAQs & Troubleshooting
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88 Results
- 1Turn the Toner Save Mode on or off.
- 2I can see some steam or moisture from the vents when printing.
- 3Replace Toner
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5Change the printer driver settings (Windows/macOS)
- 6Can I print from or scan to Android™ Smartphone?
- 7Jam Tray
- 8What do the LED indications mean?
- 9Toner Ended
- 10Cartridge Error
- 11Can I use non-Brother or third party supplies with the Brother machine?
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13The printer status is Offline or Paused.
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 15Replace Drum
- 16What is Toner Continue Mode?
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Drum End Soon
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21How to identify your Operating System (OS).
- 22Print Unable or Print Unable XX
- 23"Offline" appears on the Status Monitor.
- 24I cannot install the driver when using the Driver Install Tool. (Linux)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26Delete print jobs from the print queue.
- 27No Toner
- 28Cover is Open
- 29Jam Inside
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31Cannot print after a Windows 10 update (June 2020)
- 32The downloaded driver's name is different from my machine's name. (Linux)
- 33The driver installation finished successfully but I cannot print. (Linux)
- 34To install the printer driver easily using a tool. (Linux)
- 35Uninstall printer drivers (Linux)
- 36I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38The Error LED is still on or flashing after I replace the drum unit with a new one.
- 39Wrong Paper Type
- 40Cooling Down
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 45A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 46Open the Status Monitor
- 47Clean the Drum Unit.
- 48Uninstall the Brother Software and Drivers (Windows)
- 49What driver package format is supported by my Linux distribution?
- 50Where can I download Brother iPrint&Scan application for Mac?