FAQs & Troubleshooting
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88 Results
- 1Replace Toner
- 2Replace Drum
- 3How to identify your Operating System (OS).
- 4What is Toner Continue Mode?
- 5Jam Inside
- 6The Error LED is still on or flashing after I replace the drum unit with a new one.
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9Turn the Toner Save Mode on or off.
- 10The printer status is Offline or Paused.
- 11Cover is Open
- 12Cartridge Error
- 13Toner Low
- 14What do the LED indications mean?
- 15No Paper
- 16"Offline" appears on the Status Monitor.
- 17What is the difference between the toner cartridge and the drum unit?
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19I cannot print from my computer via USB.
- 20Heater Error or Self-Diagnostic
- 21Out of Memory
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23Service Call
- 24Clean the Drum Unit.
- 25Change the printer driver settings (Windows/macOS)
- 26No Toner
- 27Drum !
- 28Clean the corona wire of the drum unit.
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Open the Status Monitor
- 31Windows driver installation does not start automatically.
- 32Can I print from or scan to Android™ Smartphone?
- 33No Drum
- 34Print Unable or Print Unable XX
- 35I'm having a problem with the print quality.
- 36Wrong Paper Type
- 37The printer is not printing or prints unexpectedly.
- 38Cooling Down
- 39I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 40Delete print jobs from the print queue.
- 41Install the built-in drivers (For Windows 8 and Windows 10)
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43Toner Ended
- 44Cancel print jobs using the printer control panel.
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46Print command (cupswrapper) (Linux)
- 47I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 48A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 49Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 50When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?