FAQs & Troubleshooting
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90 Results
- 1Replace Toner
- 2What do the LED indications mean?
- 3How to identify your Operating System (OS).
- 4Jam Inside
- 5Cartridge Error
- 6Replace Drum
- 7The Error LED is still on or flashing after I replace the drum unit with a new one.
- 8No Paper
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10What is Toner Continue Mode?
- 11"Offline" appears on the Status Monitor.
- 12The printer status is Offline or Paused.
- 13Cover is Open
- 14Out of Memory
- 15I cannot print from my computer via USB.
- 16Change the printer driver settings (Windows/macOS)
- 17Jam Tray
- 18Service Call
- 19Heater Error or Self-Diagnostic
- 20Turn the Toner Save Mode on or off.
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23No Toner
- 24Drum !
- 25My Brother machine turns off automatically or earlier than before.
- 26The driver installation finished successfully but I cannot print. (Linux)
- 27Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29Clean the corona wire of the drum unit.
- 30I'm having a problem with the print quality.
- 31When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 32What driver package format is supported by my Linux distribution?
- 33Windows driver installation does not start automatically.
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35No Drum
- 36Print Unable or Print Unable XX
- 37Toner Low
- 38Drum End Soon
- 39I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 40Cannot print after a Windows 10 update (June 2020)
- 41My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 42Print command (cupswrapper) (Linux)
- 43A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 44What is the difference between the toner cartridge and the drum unit?
- 45Uninstall the drivers. (macOS 13 or greater)
- 46I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 47The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 48The top cover of my Brother machine becomes hot.
- 49Delete print jobs from the print queue.
- 50Open the Control Panel (For Windows)