FAQs & Troubleshooting
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135 Results
- 1The machine does not print anything.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 4The paper is skewed when it's printed.
- 5Printouts have wrinkles or creases.
- 6What kind of memory can I use?
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 9What kind of paper can I use?
- 10What kind of labels and transparencies can I use?
- 11What kind of envelopes should I avoid?
- 12What kind of USB cable should I use?
- 13Printouts have a curl or wave.
- 14The printed letters are slanted, positioned incorrectly.
- 15Open the Control Panel (For Windows)
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Delete print jobs from the print queue.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Change the printer driver settings (Windows/macOS)
- 20Install the built-in drivers (For Windows 8 and Windows 10)
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 22Cannot print after a Windows 10 update (June 2020)
- 23How to identify your Operating System (OS).
- 24The printer status is Offline or Paused.
- 25How do I perform a factory reset?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27Can I print from or scan to Android™ Smartphone?
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29Pre-Required Procedures (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 34I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 35White lines appears down the page.
- 36When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 37How do I print a Test page?
- 38Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 39Print command (LPR) (Linux)
- 40What kind of paper should I avoid?
- 41How do I check the driver version in Windows® NT 4.0?
- 42Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 43White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 44What can happen if the wrong paper is used in your machine.
- 45When trying to print from Mac OS® X the print queue is stopped.
- 46I cannot install the driver when using the Driver Install Tool. (Linux)
- 47I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 48I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 49When printing with monochrome laser printer, the print position shifts. (Linux)
- 50Where do I find a Parallel or USB interface cable?