FAQs & Troubleshooting
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149 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2Using the embroidery needle plate cover
- 3How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 4How to use the Multi-purpose Screwdriver.
- 5The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 6How do I Play the Tutorial Video?
- 7The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 8How do I Play the MPEG-4 (MP4) Videos?
- 9How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 10How do I adjust thread tension for embroidering?
- 11How to use the Multi-purpose Screwdriver. [ Position “1” ]
- 12The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 13How do I hoop the fabric in the embroidery frame?
- 14The App shows the message "No Supported Machines Found".
- 15"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 16The pattern transferred from the Artspira app does not appear on the screen of the machine
- 17About the threads and the bobbin case when embroidering
- 18Introducing Brother My Stitch Monitor application
- 19The App shows the message "Connection to the machine failed. Please reestablish the connection between the device and the machine."
- 20How to Use the Thread Trimming Function. (Jump Stitch Trim)
- 21The App shows the message "Embroidery positioning sticker not found".
- 22The App shows the message "The sheet could not be detected. Make sure that the sheet and mobile device are level."
- 23"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 24Embroidery unit does not operate.
- 25How do I retrieve the embroidery pattern from the machine’s memory?
- 26The App shows the message "The embroidery frame cannot be detected."
- 27Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 28The App shows the message "The calibration sheet cannot be detected."
- 29List of Error Messages for Artspira app (Mxxxxxxx/Exxxxx)
- 30What file format can I use when transferring images from MyDesignSnap to the machine? [for Android devices]
- 31What file format can I use when transferring images from MyDesignSnap to the machine? [for iPhone and iPad]
- 32Introducing Brother My Design Snap application
- 33The App shows the message "Machine cannot accept the additional image. Please proceed to embroidery screen then select OK to the message ... mobile app. Update?"
- 34Bobbin thread does not wind neatly on the bobbin.
- 35Fabric puckers
- 36How do I change the font type in the embroidery pattern?
- 37M4345001 appears on the Artspira app screen.
- 38Data cannot be saved to a USB flash drive
- 39Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 40How do I get a lens calibration sheet?
- 41Loops appear on the surface of the fabric when embroidering
- 42Stitches are skipped
- 43M4210001 appears on the Artspira app screen.
- 44Data cannot be saved to the machine
- 45Data cannot be transferred even though the machine number has been input. (M5622201)
- 46How to Change Embroidering Order (My Connection) [Video]
- 47"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 48How do I save the embroidery patterns in the machine’s memory?
- 49How do I thread my machine ?
- 50How do I wind the bobbin?