FAQs & Troubleshooting
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102 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2How do I adjust the sensitivity of the operation keys?
- 3How do I hoop the fabric in the embroidery frame?
- 4The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 5How to connect your machine and transfer data to Artspira
- 6The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 7The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 8How do I adjust thread tension for embroidering?
- 9"Not enough available memory to save." message appears on the LCD. What does it mean?
- 10Data cannot be saved to the machine
- 11[Embroidery machine users] How to retrieve the data transferred from Artspira
- 12Introducing the Brother Artspira application
- 13How to update your machine software by downloading the update file directly to your machine using a wireless network
- 14What should I do if my machine fails to connect to the wireless network and the connection becomes unstable?
- 15Upper thread breaks.
- 16Fabric puckers
- 17"Pattern extends to the outside of embroidery frame." message appears on the LCD. What does it mean?
- 18"Lower the presser foot lever." message appears on the LCD. What does it mean and how do I clear it?
- 19Multiple data cannot be transferred to the machine at once
- 20How to disconnect a machine from Artspira using the machine
- 21M5622201 appears on the Artspira app screen.
- 22M3124301 appears on the Artspira app screen.
- 23M2513631 appears on the Artspira app screen.
- 24M2102501 appears on the Artspira app screen.
- 25"The SSID and Network Key are incorrect." message appears on the LCD. What does it mean?
- 26"There is a pattern included that cannot be saved to USB media. Save the pattern in the machine's memory." message appears on the LCD. What does it mean?
- 27How do I attach or remove the embroidery frame ?
- 28How do I attach or remove the Embroidery Unit?
- 29How do I remove or attach the presser foot ?
- 30How do I set the bobbin ?
- 31How do I thread the machine (Threading the upper thread)?
- 32How do I wind the bobbin?
- 33"USB media error" message appears on the LCD. What does it mean?
- 34"USB media is not loaded. Load USB media." message appears on the LCD. What does it mean?
- 35"The carriage of the embroidery unit will move. Keep your hands etc. away from the carriage." message appears on the LCD. What does it mean?
- 36"The bobbin thread is almost empty." message appears on the LCD. What does it mean?
- 37"Cannot change the configuration of the characters." message appears on the LCD. What does it mean?
- 38"This pattern cannot be used." message appears on the LCD. What does it mean?
- 39I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
- 40E96001 appears on the Artspira app screen.
- 41E92001 appears on the Artspira app screen.
- 42M5613201 appears on the Artspira app screen.
- 43M5612301 appears on the Artspira app screen.
- 44M4345001 appears on the Artspira app screen.
- 45Data cannot be saved to a USB flash drive
- 46The pattern transferred from the Artspira app does not appear on the screen of the machine
- 47After selecting data, "Downloading" is displayed and the screen does not change to the next screen
- 48Data cannot be transferred even though the machine number has been input. (M5622201)
- 49There is no machine that can be transferred
- 50How to link accounts