FAQs & Troubleshooting
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101 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2How do I adjust the sensitivity of the operation keys?
- 3The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 4"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 5Touch panel is malfunctioning.
- 6Data cannot be saved to a USB flash drive
- 7"Pattern extends to the outside of embroidery frame. Add no additional characters." message appears on the LCD. What does it mean?
- 8"The safety device has been activated. Is the thread tangled? Is the needle bent?" message appears on the LCD. What does it mean?
- 9"The wireless setting is not activated." message appears on the LCD. What does it mean?
- 10"The SSID and Network Key are incorrect." message appears on the LCD. What does it mean?
- 11"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 12How do I remove or attach the Embroidery foot ?
- 13"The bobbin thread is almost empty." message appears on the LCD during embroidering and the machine has stopped. What does it mean?
- 14How do I clean the race?
- 15M4345001 appears on the Artspira app screen.
- 16How to update your machine software by downloading the update file directly to your machine using a wireless network
- 17"F02" appears on the LCD. What does it mean?
- 18"Data volume is too large for this pattern." message appears on the LCD. What does it mean?
- 19"This pattern cannot be used." message appears on the LCD. What does it mean?
- 20Data cannot be transferred even though the machine number has been input. (M5622201)
- 21How to set up the wireless network connection with the wizard on the machine
- 22How do I adjust thread tension for embroidering?
- 23"Cannot recognize the data for the selected pattern. The data may be corrupted. Please turn off the power and turn on again." message appears on the LCD. What does it mean?
- 24How do I hoop the fabric in the embroidery frame?
- 25How do I change the needle ?
- 26Where do I put the oil in my machine?
- 27How do I wind the bobbin?
- 28"Lower the presser foot lever." message appears on the LCD. What does it mean?
- 29"Cannot change the configuration of the characters." message appears on the LCD. What does it mean?
- 30"Preventive maintenance is recommended." ppears on the LCD.
- 31After selecting data, "Downloading" is displayed and the screen does not change to the next screen
- 32M2513631 appears on the Artspira app screen.
- 33M1332002 appears on the Artspira app screen.
- 34"F04" appears on the LCD. What does it mean?
- 35"F01" appears on the LCD. What does it mean?
- 36"Cannot change the font since some letters are not included to the selected font." message appears on the LCD. What does it mean?
- 37How do I attach or remove the embroidery frame ?
- 38How do I set the bobbin?
- 39How do I thread the machine (Threading the upper thread)?
- 40E96001 appears on the Artspira app screen.
- 41M5612301 appears on the Artspira app screen.
- 42How to link accounts
- 43How to disconnect a machine from Artspira using the machine
- 44M5622201 appears on the Artspira app screen.
- 45M2102501 appears on the Artspira app screen.
- 46How to change the needle stop position
- 47How to find the security information (SSID and network key) for your home network
- 48Needle breaks.
- 49Upper thread breaks.
- 50Stitches are skipped