FAQs & Troubleshooting
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114 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 6Where can I download the latest P-touch Editor for Mac?
- 7I get an error message and cannot update the firmware. (Windows 10 or later)
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 10How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 11P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 12How do I type an uppercase letter?
- 13When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 14I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 15Which brands of Ni-MH rechargeable batteries do you recommend?
- 16How do I change the label length?
- 17My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 18How do I create multiple blocks?
- 19How do I reset the machine to the default settings?
- 20How do I print multiple lines and how many lines can I print?
- 21Printing is not possible. (USB connection)
- 22The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 23Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 24What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 25Why does my machine display "Low Battery!" when I press the print key?
- 26How to identify your Operating System (OS) for Windows or Mac
- 27Where can I find my Brother printer's serial number?
- 28How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 29Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 30How do I set tape margins and what features are they?
- 31How do I clear the display?
- 32Printing is not possible. (P-touch Editor5.3 for Mac)
- 33I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 34The printed label contains blank horizontal lines.
- 35The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 36How do I uninstall the printer driver?
- 37How to delete the registry information and files related to the printer driver
- 38(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40How to open the Devices and Printers window
- 41How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 42The tape got jammed or stuck in the printer.
- 43Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 44How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 45How do I make a label with a barcode?
- 46The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 47I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 48(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 49How do I change the character size?
- 50"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?