FAQs & Troubleshooting
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54 Results
- 119/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 217/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 325/03/2016What is the difference between the toner cartridge and the drum unit?
- 425/03/2016Can I print from or scan to Android™ Smartphone?
- 525/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 623/03/2016What can happen if the wrong paper is used in your machine.
- 717/12/2014Stop my Brother machine from automatically redialing a busy number.
- 817/12/2014Change or delete a Group stored at a One Touch/Speed Dial.
- 916/12/2014Can I send a fax without scanning the documents into memory?
- 1015/12/2014I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 1115/12/2014Adjust my Brother machine's Sleep Mode setting.
- 1214/05/2013I am experiencing problems sending a fax, what can I do?
- 1310/05/2013I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 1410/05/2013Why doesn't the machine answer when receiving a call?
- 1510/05/2013How do I clear the "Awaiting Redial" error?
- 1628/01/2013The keys on the control panel do not respond.
- 1729/06/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 1820/03/2012Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 1919/03/2012Replace the drum unit.
- 2019/03/2012Replace the toner cartridge.
- 2126/08/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 2219/07/2011My Brother machine has no power.
- 2313/04/2011How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 2423/03/2011Set up a Group for Broadcasting faxes.
- 2516/03/2011Make copies using my Brother machine.
- 2624/02/2011Scan a fax into my Brother machine while it is sending a fax from memory, receiving a fax, or printing a document from my computer.
- 2715/02/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 2815/06/2010I can receive a fax, but cannot receive a telephone call.
- 2912/03/2010The paper is skewed when it's printed.
- 3003/06/2009How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 3121/05/2009What does "MACHINE ERROR XX" mean?
- 3210/03/2009Can I buy any MICR toner?
- 3312/02/2009How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 3427/01/2009How do I send a fax to multiple fax numbers? (Broadcasting)
- 3527/01/2009How do I know which receive mode to select?
- 3618/12/2008I am experiencing problems receiving faxes. What can I do?
- 3716/12/2008Why does the display read "Cover Open"?
- 3816/12/2008What does "COMM.ERROR" on the LCD display mean?
- 3912/12/2008How can I clear the "PLS OPEN COVER" error message on LCD?
- 4005/09/2006Vertical streaks appear in my copies.
- 4124/08/2006How do I program the date and time?
- 4224/08/2006How do I clean the Scanner to improve the copy or fax quality?
- 4324/08/2006Why are my sent faxes always received with a black vertical line down the page?
- 4422/08/2006How can I improve the copy quality?
- 4518/08/2006When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 4625/04/2006Where is the full User's Guide? I can't find enough information in the paper manual.
- 4716/03/2006How do I print the received faxes that are stored in memory? (Fax Storage)
- 4816/03/2006When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 4916/03/2006Can I confirm that the FAX was sent correctly?
- 5016/03/2006Can I reduce the size of a received fax on this machine?