FAQs & Troubleshooting
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171 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Envelope creases
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Poor fixing
- 5Faint
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Can I use AirPrint with my Brother machine?
- 8How do I make my faxed documents lighter or darker? (Fax Contrast)
- 9My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 10Can I use voice mail on the same line as my Brother machine?
- 11JAM TRAY
- 12Curled or wavy
- 13Turn the Toner Save mode on or off
- 14Ghost
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16Why doesn't the machine answer when receiving a call?
- 17When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 18White lines down the page
- 19Gray background
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 22What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 23Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 24Page skewed
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 27Unable to Scan / Scan Unable
- 28Can I print from or scan to Android™ Smartphone?
- 29Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 30Toner specks
- 31What kind of paper can I use?
- 32Black toner marks across the page
- 33White lines, bands or ribbing across the page
- 34White lines across the page
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36"Offline" appears on the Status Monitor.
- 37How to identify your Operating System (OS).
- 38What is Toner Continue Mode?
- 39Change the quality of the faxes I send (Fax Resolution).
- 40Stop my Brother machine from automatically redialing a busy number.
- 41Configure a cover page for PC-FAX.
- 42The printer status is Offline or Paused.
- 43When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 44Set up my Brother machine to forward the received faxes to another location.
- 45No Paper
- 46Cover is Open
- 47Is my Brother machine compatible with Windows Vista?
- 48Curled
- 49Store numbers on my Brother machine for easy dialing from the PC.
- 50How do I forward a fax to another fax machine when my machine has a mechanical problem?