FAQs & Troubleshooting
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215 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Wrinkles or creases
- 3Poor fixing
- 4Replace Drum
- 5Cover is Open
- 6White lines, bands or ribbing across the page
- 7White lines across the page
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Unable to Scan / Scan Unable
- 11Page skewed
- 12Can I print from or scan to Android™ Smartphone?
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 14Black lines down the page
- 15All black
- 16I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 17Curled
- 18When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 19I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 20White spots or black spots at 94 mm (3.7 in.) intervals
- 21JAM TRAY
- 22Black toner marks across the page
- 23White lines down the page
- 24TONER ENDED
- 25My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 26Jam Inside
- 27Lines across the page
- 28Replace Toner
- 29Print Unable or Print Unable XX
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32Can I use voice mail on the same line as my Brother machine?
- 33Is my Brother machine compatible with Windows Vista?
- 34Size mismatch
- 35When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 36Out of Memory
- 37Drum End Soon
- 38Jam Rear
- 39Faint
- 40Turn the Toner Save mode on or off
- 41How do I clear the "Awaiting Redial" message?
- 42I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44How do I make my faxed documents lighter or darker? (Fax Contrast)
- 45CARTRIDGE ERROR
- 46Drum Stop
- 47No Toner
- 48Toner Low or Prepare New Toner Cartridge
- 49How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 50What does "COMM.ERROR" on the LCD display mean?