FAQs & Troubleshooting
![]() |
Popular |
164 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The paper is skewed when it's printed.
- 3Printing on thick paper or transparencies.
- 4My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 5How do I clean white or black spots on printed documents?
- 6I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 7Can I use non-Brother or third party supplies with the Brother machine?
- 8My FAX/MFC will not Dial. Why?
- 9How can I improve poor print quality ?
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 13Why doesn't the machine answer when receiving a call?
- 14When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 15The printer status is Offline or Paused.
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17What is the difference between the toner cartridge and the drum unit?
- 18How to identify your Operating System (OS).
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 20Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 21When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 22"Paper Jam Rear" error appears on the LCD. What should I do?
- 23I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 24Replace the drum unit.
- 25When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 26Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 27I can receive a fax, but cannot receive a telephone call.
- 28When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 29What driver package format is supported by my Linux distribution?
- 30Delete print jobs from the print queue.
- 31Open the Control Panel (For Windows)
- 32Verify if the Brother machine has a dial tone
- 33I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 34Can I reduce the size of a received fax on this machine?
- 35What can happen if the wrong paper is used in your machine.
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 38Open the Status Monitor
- 39Why doesn't my Brother machine have a dial tone?
- 40I am experiencing problems receiving faxes. What can I do?
- 41How do I clear the message "MFC is Busy" or "Connect Failure"?
- 42Can I buy any MICR toner?
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44Pre-Required Procedures (Linux)
- 45I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47Change the printer driver settings (Windows/macOS)
- 48I recently installed the bundled or a new toner cartridge and I don't think I got the full yield from the toner.
- 49How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 50How do I use my Outlook contacts with my Brother PC-Fax? (import)