FAQs & Troubleshooting
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171 Results
- 1My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 2How can I improve poor print quality ?
- 3I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Delete print jobs from the print queue.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7How do I clean white or black spots on printed documents?
- 8When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9The printer status is Offline or Paused.
- 10Why doesn't the machine answer when receiving a call?
- 11Change the quality of the faxes I send (Fax Resolution).
- 12The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 13How can I change the print resolution?
- 14"Paper Jam Tray" error appears on the LCD. What should I do?
- 15Printing on thick paper or transparencies.
- 16My FAX/MFC will not Dial. Why?
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 19ControlCenter3 displays a blank screen at startup (Windows)
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 22The paper is skewed when it's printed.
- 23How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 24Can I set my Brother machine to forward the faxes I receive to another location?
- 25Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 26The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 27I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 28How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 29What are the recommended specifications for the paper I should use on my product?
- 30"Paper Jam Inside" error appears on the LCD. What should I do?
- 31"Paper Jam Rear" error appears on the LCD. What should I do?
- 32Document Jam
- 33How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 34When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 35When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 36What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 37Can I reduce the size of a received fax on this machine?
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 40I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 41I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 42I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 43Replace the drum unit.
- 44The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46How to identify your Operating System (OS).
- 47Can I print from or scan to Android™ Smartphone?
- 48Can I print from and scan to iPhone, iPod touch and iPad?
- 49I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 50Change the printer driver settings (Windows/macOS)