FAQs & Troubleshooting
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170 Results
- 1The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 4The printer status is Offline or Paused.
- 5My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 6What are the recommended specifications for the paper I should use on my product?
- 7"Paper Jam Tray" error appears on the LCD. What should I do?
- 8What is Distinctive Ring and how do I program it?
- 9Why doesn't the machine answer when receiving a call?
- 10I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 11I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 12Can I print from or scan to Android™ Smartphone?
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14Can I set my Brother machine to forward the faxes I receive to another location?
- 15"Paper Jam Inside" error appears on the LCD. What should I do?
- 16"Paper Jam Rear" error appears on the LCD. What should I do?
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 19Document Jam
- 20When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 21When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 22Uninstall the drivers (Windows)
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Stop my Brother machine from automatically redialing a busy number.
- 25Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 26My FAX/MFC will not Dial. Why?
- 27When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29How do I clean white or black spots on printed documents?
- 30Send a fax using PC-FAX with LPD/LPRng (Linux)
- 31How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 32Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 33How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 34"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
- 35ControlCenter3 displays a blank screen at startup (Windows)
- 36How can I program my Brother machine's electronic cover page?
- 37Change Drum Soon
- 38How can I improve the copy quality?
- 39I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 40The driver installation finished successfully but I cannot print. (Linux)
- 41Open the Control Panel (For Windows)
- 42How to identify your Operating System (OS).
- 43I cannot print from my computer via USB.
- 44The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 45Verify if the Brother machine has a dial tone
- 46How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 47In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 48How can I change the print resolution?
- 49How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 50How can I improve poor print quality ?