FAQs & Troubleshooting
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- 1My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 2How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 3Can I use non-Brother or third party supplies with the Brother machine?
- 4How do I clean white or black spots on printed documents?
- 5"Paper Jam Inside" error appears on the LCD. What should I do?
- 6Delete the faxes stored in my Brother machine's memory.
- 7Can I set my Brother machine to forward the faxes I receive to another location?
- 8Verify if the Brother machine has a dial tone
- 9ControlCenter3 displays a blank screen at startup (Windows)
- 10What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12"Paper Jam Tray" error appears on the LCD. What should I do?
- 13I am experiencing problems sending a fax, what can I do?
- 14Replace the drum unit.
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 16"Paper Jam Rear" error appears on the LCD. What should I do?
- 17Document Jam
- 18How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 19How do I know which receive mode to select?
- 20Why doesn't the machine answer when receiving a call?
- 21My FAX/MFC will not Dial. Why?
- 22What can happen if the wrong paper is used in your machine.
- 23How do I send (broadcast) a fax to more than one number?
- 24Stop my Brother machine from automatically redialing a busy number.
- 25I recently installed the bundled or a new toner cartridge and I don't think I got the full yield from the toner.
- 26What are the recommended specifications for the paper I should use on my product?
- 27What is Distinctive Ring and how do I program it?
- 28Can I reduce the size of a received fax on this machine?
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30I can receive a fax, but cannot receive a telephone call.
- 31How can I program my Brother machine's electronic cover page?
- 32How do I set up a group for broadcasting faxes?
- 33How do I clean the scanner glass?
- 34I am experiencing problems receiving faxes. What can I do?
- 35What is the difference between the toner cartridge and the drum unit?
- 36Change the quality of the faxes I send (Fax Resolution).
- 37Do I need a telephone line to send and receive faxes with my Brother machine?
- 38The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 39I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 40How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 41The keys on the control panel do not respond.
- 42How do I program the date and time?
- 43Can I confirm that the FAX was sent correctly?
- 44When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 45What does "COMM.ERROR" on the LCD display mean?
- 46What is the "Station ID" and how do I set it?
- 47Replace the toner cartridge
- 48I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 49Send a fax
- 50Can I print from or scan to Android™ Smartphone?