FAQs & Troubleshooting
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165 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Functions supported in the Windows 7 built-in drivers
- 3One or more of my colors are not printing (blank). What can I do?
- 4I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5I am having issues with the paper feed. What can I do?
- 6How to identify your Operating System (OS).
- 7When I print, the pages are smudged with ink. What should I do?
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 10Change the printer driver settings (Windows/macOS)
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12Where is the USB port on the machine? I can't find it on the back of the unit.
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15What driver package format is supported by my Linux distribution?
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 18Why doesn't the machine answer when receiving a call?
- 19Delete print jobs from the print queue.
- 20Can third party ink be used to refill the ink cartridges?
- 21When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23How many times will my Brother machine automatically redial a busy number?
- 24I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26Pre-Required Procedures (Linux)
- 27Can I use voice mail on the same line as my Brother machine?
- 28Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 29I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 30Uninstall the drivers (Windows)
- 31Can I still receive faxes or calls when the machine is switched off?
- 32The edge of glossy paper is smudged.
- 33How do I clear Machine Error 46?
- 34The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
- 35When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37How can I improve poor print quality?
- 38Can I print from or scan to Android™ Smartphone?
- 39Can I reduce the size of a received fax on this machine?
- 40What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 41Can I remotely access my Brother machine to listen to my voice messages and forward my faxes to another machine?
- 42When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 43After I installed Sun JavaVM, some applications will not work correctly.
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46Send a fax using PC-FAX with LPD/LPRng (Linux)
- 47Can I print using only the black ink cartridge when the Color cartridges have run out?
- 48I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 49Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 50What is Distinctive Ring and how do I program it?