FAQs & Troubleshooting
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164 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2One or more of my colors are not printing (blank). What can I do?
- 3How to identify your Operating System (OS).
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6I am having issues with the paper feed. What can I do?
- 7Can I use voice mail on the same line as my Brother machine?
- 8Change the printer driver settings (Windows/macOS)
- 9Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10What is Distinctive Ring and how do I program it?
- 11Delete print jobs from the print queue.
- 12When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 13Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 14What driver package format is supported by my Linux distribution?
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 16Can I print from or scan to Android™ Smartphone?
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18The printer status is Offline or Paused.
- 19Functions supported in the Windows 7 built-in drivers
- 20Can I reduce the size of a received fax on this machine?
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 23When I print, the pages are smudged with ink. What should I do?
- 24After I installed Sun JavaVM, some applications will not work correctly.
- 25Can I confirm that the FAX was sent correctly?
- 26I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 27How can I re-install the drivers?
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Configure and use PC-FAX (CUPS) (Linux)
- 30The edge of glossy paper is smudged.
- 31Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 32When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 33How do I know which receive mode to select?
- 34Pre-Required Procedures (Linux)
- 35Do I need a telephone line to send and receive faxes with my Brother machine?
- 36When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 37Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 38Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 39Can I print a report that will show a listing of faxes I sent and received?
- 40How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 41When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43How many times will my Brother machine automatically redial a busy number?
- 44How do I clear Machine Error 46?
- 45Can I print using only the black ink cartridge when the Color cartridges have run out?
- 46I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 47Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 48Windows 10 Support Information
- 49Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 50Can I remotely access my Brother machine to listen to my voice messages and forward my faxes to another machine?