FAQs & Troubleshooting
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156 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2One or more of my colors are not printing (blank). What can I do?
- 3The printer status is Offline or Paused.
- 4I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 5How do I adjust the number of times my Brother machine rings before it answers?
- 6Delete print jobs from the print queue.
- 7Functions supported in the Windows 7 built-in drivers
- 8What is Distinctive Ring and how do I program it?
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10What driver package format is supported by my Linux distribution?
- 11Can third party ink be used to refill the ink cartridges?
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 14Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 16I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17Can I print using only the black ink cartridge when the Color cartridges have run out?
- 18Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20How do I replace the Ink Cartridge?
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 22I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 23Install the built-in drivers (For Windows 8 and Windows 10)
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25I cannot print from my computer via USB.
- 26Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27How do I clear Machine Error 46?
- 28I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 29Uninstall the drivers. (Mac OS X 10.5)
- 30Why doesn't the machine answer when receiving a call?
- 31Can I reduce the size of a received fax on this machine?
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33Can I still receive faxes or calls when the machine is switched off?
- 34Large characters are printed incorrectly. (Linux)
- 35Open the Control Panel (For Windows)
- 36I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 37When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 38Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 39Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41Paper size settings are unavailable when I print from OpenOffice (Linux)
- 42The downloaded driver's name is different from my machine's name. (Linux)
- 43All print jobs are aborted and nothing is printed. (Linux)
- 44Uninstall printer drivers (Linux)
- 45Pre-Required Procedures (Linux)
- 46How to identify your Operating System (OS).
- 47The edge of glossy paper is smudged.
- 48Can I print from and scan to iPhone, iPod touch and iPad?
- 49Can I set my Brother machine to forward the faxes I receive to another location?
- 50"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?