FAQs & Troubleshooting
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65 Results
- 1What is Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 4When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
- 5Load Documents
- 6(Video) Calibrate Your Brother Machine
- 7Load a Plastic Card
- 8Load Standard Size Document
- 9Acceptable Documents
- 10What is the default password for my Brother machine?
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13What is Remote Setup?
- 14Document Jam
- 15Load Non-standard Size Document
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Scanning and Other Problems
- 18How to identify your Operating System (OS).
- 19Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 20Use the Output Guide
- 21Your Scanner Cannot Be Detected on the Network During Installation
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23Calibrate Your Brother Machine
- 24Uninstall the drivers. (macOS 13 or greater)
- 25Error and Maintenance Indications
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27(Video) Clean the Scanner and Rollers
- 28Set Up the Brother Machine Using Remote Setup (Mac)
- 29Clean the Scanner and Rollers
- 30I do not have or lost the black and white calibration sheet.
- 31Reset Your Brother Machine
- 32I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 33Update the Driver or Firmware for your Brother machine
- 34What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 35Check the Serial Number
- 36How to scan a document from a Windows application?
- 37What driver package format is supported by my Linux distribution?
- 38Change the brscan5 scan settings using XSane (Linux)
- 39Delete a network scanner entry. (Linux)
- 40If You Want to Check that Your Network Devices are Working Correctly
- 41Your Brother Machine Cannot Scan over the Network
- 42Set Up the Brother Machine Using Remote Setup (Windows)
- 43If You Cannot Complete the Wireless Network Setup Configuration
- 44Scan a document longer than 37.5 cm (14.76 inches).
- 45Check the IP Address of Network Devices
- 46Uninstall the drivers. (macOS 10.14 - macOS 12)
- 47Scan using XSane or GIMP (Linux)
- 48Where can I download Brother iPrint&Scan application for Mac?
- 49Important points for specifying the scan area (Linux)
- 50Install your Brother machine's software from Full Driver Package. (Windows)