FAQs & Troubleshooting
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54 Results
- 117/03/2023Open the "Scanners and Cameras" and Properties.
- 214/02/2023Scan a document in Windows 8 and Windows 10.
- 313/12/2022How to identify your Operating System (OS).
- 401/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 524/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 610/11/2021Open the Control Panel (For Windows)
- 715/10/2020Install PaperPort™ 12SE onto Windows 10.
- 815/10/2020Install Presto!® BizCard® onto Windows 10.
- 917/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 1015/10/2018I do not have or lost the black and white calibration sheet.
- 1115/10/2018My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 1225/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 1325/03/2016Can I print from or scan to Android™ Smartphone?
- 1425/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 1523/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 1605/11/2015Install the scanner driver (For Mac OS X 10.4 - 10.10)
- 1705/11/2015Uninstall the scanner driver. (Mac OS X 10.4 - 10.10)
- 1805/11/2015Clean the scanner. (For Macintosh)
- 1928/10/2015The Brother scanner does not appear in the "Print & Fax", "Print & Scan" or "Printers & Scanners" Utility. (Mac OS X 10.4 -10.10)
- 2031/08/2015I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
- 2131/08/2015Uninstall the scanner driver (For Windows)
- 2211/12/2014Calibrate your scanner. (For Macintosh)
- 2311/12/2014What kind of software can I use with my scanner?
- 2427/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 2515/05/2014I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 2625/04/2013Calibrate your scanner. (For Windows)
- 2725/04/2013The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
- 2825/04/2013The scanner is connected but it will not feed paper or do anything else. (For Windows)
- 2925/04/2013My unit has no power.
- 3021/02/2013Install the scanner driver (For Windows)
- 3115/02/2013Install the DSmobile Scan application. (For Windows users only)
- 3221/08/2012When I tried to scan the document, it is not feed properly and it jams or seems to feed from one side.
- 3306/03/2012Is my scanner compatible with Macintosh?
- 3406/03/2012Is my scanner compatible with Windows?
- 3506/03/2012When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 3621/02/2012Items included in the original packaging.
- 3721/02/2012File size of the scanned document.
- 3821/02/2012Turn off the scanner.
- 3921/02/2012Clean the Plastic Feeding Sheet.
- 4021/02/2012I can no longer choose the program I want to use to scan a document. (For Windows)
- 4121/02/2012What is DSmobileSCAN II software?
- 4221/02/2012Can I scan a business card?
- 4321/02/2012What is the purpose of the PageManager 9 program?
- 4421/02/2012Where is the battery located?
- 4521/02/2012What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
- 4621/02/2012Insert documents for scanning.
- 4721/02/2012Change the words in a scanned document.
- 4821/02/2012When I calibrate I get a "White-only" calibration message.
- 4921/02/2012I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.
- 5016/02/2012I cannot open the scanned document (For Windows).